STORE POLICY

Top Shelf in store exchange policy is as follows:​

• Items must have all tags and/or packaging attached.

• Footwear must be returned unworn and in the original condition, undamaged.

• Items must be returned within 14 days of the date of purchase 

• Items must be accompanied with proof of purchase. This can be in the form of your original receipt or bank statement.

• Items purchased on sale are final and cannot be returned for an exchange.

• Returned items must be in their original condition and not worn, altered or washed.

Provided that the returned item meets our criteria we will happily exchange the item for something else in store or issue a credit note. A refund will not be issued for change of mind returns.

There are no exchanges, change of mind, or credit notes issued on SALE items purchased in store. If purchasing a SALE item in store as a gift then an exchange card can be issued at time of purchase.